Privacy Policy

Navis Fleet is a Fleet Operating System built for Africa, operated from Cameroon. This policy explains what personal and operational data we collect from customers, prospects and drivers, and how we use it. It applies to the Navis Fleet website, the customer portal, the Installer Portal, and any related APIs.

• Account & contact data — name, email, mobile phone number, WhatsApp number (when you provide it), company name, city and region, preferred contact method and language.
• Lead & inquiry data — information you submit through the “Talk to Navis Fleet” and “Request live demo” forms, including your interested services, estimated fleet size and any free-text message. These are stored in our CRM.
• Vehicle & telemetry data — GPS positions, speed, heading, ignition state, trip history, geofence events, device connectivity and driver behavior events transmitted by hardware you install or that we supply.
• Driver data — driver profile fields, license information and compliance documents that you choose to upload.
• Payment data — billing metadata for mobile-money transactions processed by our payment partner CinetPay. We do not store MTN/Orange Money account credentials on our own servers.
• Communications — emails sent from our platform (including CRM follow-ups sent through Gmail on behalf of authorised platform administrators) and audit records of who sent what and when.
• Technical logs — IP address, user agent, and basic request metadata for security, abuse prevention and debugging.

• To deliver the fleet management service you subscribed to.
• To respond to demo requests and sales inquiries. Every demo request is reviewed and answered manually by a Navis Fleet team member — we do not send automated marketing emails from these forms.
• To process payments and issue invoices via CinetPay.
• To generate operational insights for you: trip history, alerts, driver behavior scores, maintenance predictions and reports.
• To maintain the security, availability and integrity of the platform.
• To comply with applicable legal obligations.

We process personal data on the basis of the contract you have with us (or that your employer has with us), your explicit consent when you submit a form, and our legitimate interests in running and securing the service.

We share data only with providers that are essential to the service:

• CinetPay — processes mobile-money payments (MTN Money, Orange Money).
• Google (Gmail) — used by authorised platform administrators to send CRM follow-ups from a Navis Fleet address; message content is transmitted through Google’s infrastructure.
• Hosting and infrastructure providers that store the database, run background jobs, and serve the web application.

We do not sell personal data, and we do not share your fleet telemetry with other customers.

Account and fleet data is retained for as long as your organization uses Navis Fleet, plus a reasonable period afterwards for legal, tax and audit reasons. CRM lead data is retained while the relationship is active and for a limited follow-up period if no account is created. You can request deletion at any time (see section 8).

Data is stored in a multi-tenant architecture with strict per-organization isolation enforced by row-level security in the database. Access is role-based and every state-changing action is recorded in an internal audit log.

You can ask us to access, correct or delete your personal data, or to export it in a portable format. To exercise any of these rights, or to withdraw consent, contact us through the “Talk to Navis Fleet” form on the homepage.

Questions about this policy can be sent through the contact form on the homepage.